Find answers to common questions about our products, policies, and services. For delivery-specific questions, please visit our Delivery & Shipping page.

Returns and Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us at info@midnightsmokeco.com.au to initiate a return.

Can I exchange an item?

Yes! If you'd like to exchange an item for a different product, please contact us and we'll arrange the exchange for you.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is faulty or we sent the wrong product.

Products and Filtration

What products do you sell?

We specialize in smoking accessories and related products for adult use.

How do I choose the right product for me?

If you're unsure which product suits your needs, feel free to contact us at info@midnightsmokeco.com.au and we'll be happy to provide recommendations.

Are your products authentic?

Yes, we only stock genuine products from reputable brands and suppliers.

Care and Cleaning

How do I clean my products?

Cleaning instructions vary by product. Generally, we recommend using isopropyl alcohol and warm water for glass products. Refer to the product description or contact us for specific care instructions.

How often should I clean my products?

Regular cleaning maintains product performance and hygiene. We recommend cleaning after each use or at minimum once a week depending on frequency of use.

Age Verification

Do I need to be 18+ to purchase?

Yes, all customers must be 18 years or older to purchase from Midnight Smoke Co. We may require age verification at checkout or upon delivery.

How do you verify age?

We may request valid photo ID upon delivery. Our delivery drivers are instructed to verify age before handing over orders.

Discreet Packaging

Is my order shipped discreetly?

Yes, all orders are packaged in plain, unmarked packaging with no indication of contents. Your privacy is important to us.

Will the package show the store name?

No, our packaging uses discreet labeling to protect your privacy.

Legal Disclaimers

Are your products legal?

All products sold by Midnight Smoke Co are legal smoking accessories intended for tobacco and legal herb use only. It is the customer's responsibility to ensure compliance with local laws.

What are your products intended for?

Our products are sold as smoking accessories for legal adult use with tobacco or legal herbs only.

Customer Support

What are your customer support hours?

We accept orders 24/7 through our online store. Customer support inquiries are answered Monday to Friday, 9am-5pm AWST.

What is your expected response time?

We aim to respond to all customer inquiries within 24 hours during business days. For urgent matters, please call us or note 'urgent' in your message subject line.

How can I contact you?

Email: info@midnightsmokeco.com.au
For delivery questions, visit our Delivery FAQ page.