Refund policy
Refunds & Returns Policy
Last updated: 5 march, 2026
We want you to love your order from Midnight Smoke Co, but if something’s not right, we’ll do our best to help.
Order Cancellations
Once an order has been placed, it cannot be cancelled. Please ensure all order details are correct before completing checkout.
If you believe there has been an error, contact us immediately at contactus@midnightsmokeco.com.au — while we cannot guarantee cancellations, we'll do our best to assist if the order has not yet been dispatched.
Delivery & Shipping Fees
Delivery and shipping fees are non-refundable. Refund eligibility applies to the product value only.
Change of Mind
We totally get it — sometimes things just aren’t the vibe you thought they’d be.
If you’ve had a change of heart, we’re happy to offer store credit for unused and unopened products.
Here’s how it works:
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Let us know within 7 days of delivery that you’d like to return your item.
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The product must still be in its original condition and packaging.
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You’ll just need to cover the return postage.
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Once we receive and check your return, we’ll send you a store credit to use anytime.
We don’t offer cash refunds for change-of-mind returns, but your credit never expires — so you can grab something else when the mood hits.
Damaged or Faulty Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can make it right.
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Email us at contactus@midnightsmokeco.com.au with your order number, a description, and clear photos or videos showing the issue.
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Once confirmed, we’ll organise a return shipping label, and offer a replacement, store credit, or refund depending on what’s most suitable.
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Once we receive confirmation of the original item in transit, we will process your refund or replacement.
Important Notes
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For hygiene and safety reasons, smoking accessories (including bongs, pipes, and mouthpieces) cannot be returned once opened or used.
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Refunds and credits are processed only after inspection and confirmation by our team.
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We reserve the right to refuse a return if items show signs of use, tampering, or damage not caused during transit.
How to Request a Return
Email us at contactus@midnightsmokeco.com.au with the subject line:
RETURN REQUEST – [Your Order Number]
Include:
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Your full name
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Order number
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Photos or videos (if relevant)
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A short description of the issue
We’ll reply within 1–2 business days with instructions on what to do next.
Same-Day/Local Delivery Returns
For orders delivered via our local delivery service please contact us at: contactus@midnightsmokeco.com.au within 48 hours.
If there's an issue with your delivery, we will arrange a return pickup for the damaged, incorrect or faulty items. A refund, store credit or exchange will be offered (subject to availability).
Change-of-mind returns for local delivery orders follow the same 7-day store credit policy outlined above.
Return postage or pickup fees may apply for change-of-mind returns.
Missed Same-Day/Local Deliveries
If you are unavailable to accept your same-day delivery and there is not a safe place to leave your order, the delivery will be returned to sender. In this case, the delivery fee is non-refundable. We will re-attempt delivery within 24 hours of hearing from you.
Please contact us at contactus@midnightsmokeco.com.au to arrange your re-delivery.
We’re a small Aussie business, and every order means a lot to us. We’ll always aim to be fair, helpful, and reasonable — all we ask in return is the same respect.
