Privacy policy
PRIVACY POLICY
Last updated: December 16, 2025
At Midnight Smoke Co, your privacy matters to us. We only collect the information we need to process your orders, improve your shopping experience, and keep things running smoothly. We'll never sell or rent your personal details — ever.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way. Midnight Smoke Co operates this store and website using Shopify's e-commerce platform, which helps us securely process payments, manage orders, and deliver your products.
If there's ever a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy wins when it comes to how your personal information is handled. By using our Services, you agree to the terms below.
Information We Collect
We collect information to process your orders and improve your experience, including:
Contact details: name, email, phone number, shipping and billing address.
Payment information: credit or debit card details, payment confirmations.
Order details: what you bought, returned, or browsed on our site.
Account information: login details, preferences, and settings.
Device and usage data: IP address, browser type, and how you interact with the site.
Age verification details: to confirm you are 18 years or older.
How We Use Your Information
We use your personal information to:
Process and deliver your orders.
Communicate with you about your purchases, returns, or customer support.
Improve our products, website, and services.
Send updates or promotions (only if you've opted in).
Detect and prevent fraud or suspicious activity.
Comply with Australian laws and regulations.
Verify your age (18+ requirement for all purchases).
Coordinate local delivery services throughout Perth metro, including determining delivery zones and calculating delivery rates based on your location.
Local Delivery Data Handling
For customers selecting local delivery options, we collect and use your delivery address to:
Determine your delivery zone and available delivery options.
Calculate accurate delivery rates based on distance from our O'Connor location.
Coordinate delivery times and routes.
Verify age at the time of delivery (18+ requirement).
Provide tracking and delivery notifications.
Your delivery information is handled with strict confidentiality and is only shared with authorized delivery personnel as necessary to complete your order.
Sharing Your Information
We only share your data when necessary to provide our Services:
With Shopify, our e-commerce provider.
With trusted service partners like payment processors, delivery companies, or marketing tools.
When legally required (for example, by a court order or government agency).
Shopify also collects and processes some data on our behalf. You can read how they handle your personal information here: Shopify's Privacy Policy.
We do not share information about your purchases with third parties for marketing purposes.
Cookies and Analytics
Our site uses cookies and similar technologies to help it function properly and improve your experience. You can adjust your cookie preferences in your browser at any time.
Your Rights (Australia)
Under the Australian Privacy Principles (APPs), you have the right to:
Access your personal information.
Request correction or deletion of your information.
Withdraw consent for marketing or data use.
To exercise any of these rights, contact us using the details below.
Data Security and Retention
We take reasonable steps to keep your information secure. No online platform can guarantee 100% security, but we use Shopify's trusted systems and standard safeguards to protect your data.
We'll keep your personal information only as long as necessary to fulfill your order, comply with laws, or resolve disputes.
Discreet Packaging and Privacy
We understand the importance of privacy. All orders are:
Packaged in plain, unmarked packaging with no indication of contents.
Labeled discreetly without reference to our store name or product types.
Handled with confidentiality throughout the delivery process.
Children's Data
Our website and products are intended for adults 18 years and older only. We do not knowingly collect or store any information from anyone under 18. Age verification may be required at checkout and delivery.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect new practices or legal requirements. The updated version will always be posted here with a new "Last updated" date.
Contact Us
If you have any questions or complaints about your privacy, reach us at:
Midnight Smoke Co O'Connor, WA Australia
Email: info@midnightsmokeco.com.au
